HOW TO GET TO THE HOTEL?
Hotel Punta Faro is located on Isla Múcura in the San Bernardo Archipelago, approximately 1 hour: 50 minutes by speedboat from the city of Cartagena. The maritime transport service is exclusively for hotel clients. Our fleet consists of four speedboats. We recommend all our guests to take our transportation service to ensure a safe and punctual travel itinerary to the island.
For more information on boat schedules please CLICK HERE.
IS PASSAGE SERVICE OFFERED?
Our hotel only offers accommodation services for two nights and more. Due to privacy policy and quality of experience with our accommodated passengers, we do not offer overnight services.
IS THERE MEDICAL ASSISTANCE AT THE HOTEL?
The hotel has a complete first-aid kit service and a nursing assistant.
WARNING: There is no doctor in the hotel, nor on the island. If you have a high-risk disease or require easy-to-access health care services, we recommend that you consult your doctor about your travel plans to the island.
DO YOU ACCEPT DEBIT AND CREDIT CARDS?
We accept all debit and credit cards
CAN I PAY IN DOLLARS OR EUROS?
If the hotel receives US dollars and euros at the official exchange rate of the day.
WHAT ARE THE CANCELLATION POLICIES?
The hotel policies, including cancellation policies, can be found at the following link: Terms and Conditions
IS THERE A BILINGUAL STAFF AT THE HOTEL?
Although most of our collaborators are natives of the islands and do not speak English, we have bilingual concierges who facilitate communication and the provision of services within the hotel.
WHAT KIND OF FOOD IS OFFERED?
The hotel's food has a variety of sea products (fish and shellfish) with national and Caribbean recipes. It is worth noting that our food service is an assisted buffet.
WHAT DO I DO IF I AM ALLERGIC TO SHELLFISH?
Our daily menu features a variety of protein options to meet your tastes and food preferences.
DO YOU HAVE MENU OPTIONS FOR VEGETARIAN OR DIETS FOR CELIAC?
Yes, at the time of booking, please indicate your dietary requirements, whether you are vegetarian or if you have intolerances to any type of food, in this way we can offer you alternatives that fit your needs.
WHAT HAPPENS IF I DON'T LIKE THE BUFFET?
Apart from our buffet service, the hotel has a menu of fast food and a la carte which can expand your food alternatives.
DOES OUR PLAN INCLUDE OPEN BAR?
Our package does not include liquor. This is an additional service that is paid directly at the hotel.
DO YOU HAVE WI-FI IN THE HOTEL?
Yes, we have free WIFI internet connection in the common areas of the hotel.
WHAT IS THE WEATHER LIKE IN PUNTA FARO?
We have a tropical climate with very stable temperatures throughout the year. The average temperature is 30 degrees Celsius.
WHAT ARE THE RATES FOR DIVING?
The rates for the diving service can be found HERE
WHAT SIZE OF LUGGAGE CAN I CARRY ON THE BOAT?
It is allowed to carry a suitcase that does not exceed 23 kilos for each passenger.
WHAT ACTIVITIES CAN BE DONE AT THE HOTEL?
Punta Faro is a perfect place to rest and disconnect from the world. However, we recommend our additional services such as water sports (diving, kayaking, catamaran, among others...), bicycle rental, tennis court and massages.
HOW TO DRESS? WHAT TO BRING
Soft garments suitable for the tropical climate. We have no formalities or dress codes for any of our areas. The hotel has a boutique equipped with personal hygiene items, snacks, repellents, swimwear, etc.
ARE THERE MOSQUITOES, DO I NEED REPELLENT?
There are only mosquitoes during the humid months such as May, June, September and October, the use of repellent is recommended in the morning and late afternoon.
CAN CHILDREN GO TO THE HOTEL?
Yes, the hotel receives children of any age: we recommend from 1 year.
ARE THERE POOLS IN THE COMPLEX?
Being located within a marine area we avoid having water treatment systems that require chemical agents and that can affect marine ecosystems, that is why we do not have swimming pools but you can enjoy an exclusive and beautiful beach with crystal clear water and sand. white a few steps from his room.
ARE THERE NIGHT SHOWS OR DISCOTHEQUES?
No, our concept proposes a philosophy of rest and tranquility for everyone who visits us. This is why we do not promote activities that interrupt the harmony and silence of the environment.
CAN I BRING MY PET?
We are a “Pet Friendly” hotel. However, before traveling with your pet, you must read our Pet Friendly policies as well as fill out the reservation registration form and send it to our reservation center.
Important note: Pets that have not been previously registered at the hotel entrance will not be admitted.